When you contact support about a specific mailing, find your Docsmit Message ID or Job Number and have it ready to reach a faster resolution. This helps our team find your order quickly and provide the best assistance.
How to Find Your Message ID
Follow these four simple steps:
- Log in to your Docsmit account.
- Navigate to your “Sent” items.
- Hover your mouse over the mail piece you need help with.
- Your Message ID will appear in a box on the right.
What is a Message ID?
Your Message ID is a unique identifier for every piece of mail you send through Docsmit. It’s the fastest way for our support team to find your specific mailing in our system to troubleshoot issues or answer your questions.
Pro Tip: To speed up the process, take a screenshot of the Message ID or copy it before you contact support.
