How do I check the status of mail that I sent?
You can check the status of any mailing from your Sent tab. Understanding the two status types: To check your...
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Docsmit and Non-Standard PDF Sizes and Orientations
Automatic PDF Adjustments To meet our printing standards, Docsmit checks your documents. If a PDF is not standard US Letter...
How do I change my account settings?
To access your account settings, click your email address in the upper right corner of the screen, then click “Acct...
How do I get tracking information for my mail?
You can view tracking information for any Certified Mail or Priority Mail piece directly from your account. To access tracking:...
How do I cancel my order?
Cancel an Order We understand that mistakes happen and you may need to cancel an order just after placing it....
How to Contact Customer Support
Contact Customer Support Our dedicated customer support team is here to assist you with any questions, account issues, or troubleshooting...
How to Get Your USPS Electronic Return Receipt (ERR)
For mail sent with a request for an Electronic Return Receipt (ERR), there are two ways to receive the official...
Mail Production Schedule & Cutoff Times
Production Schedule Docsmit uses two mail production schedules based on the mail class you select. To be included in a...
Can I get an actual Green Card Return Receipt?
Yes. Docsmit offers both the traditional physical green card and the electronic option. To get a physical green card: When...
Are Certified, Return Receipt Electronic the same as a Green Card?
Yes, according to the USPS. The Postal Service has formally declared in its postal bulletin that the Electronic Return Receipt...
What is Certified, Return Receipt Electronic?
Certified Mail with Return Receipt Electronic is the modern, digital alternative to the traditional “Green Card” (PS Form 3811). It...
What is your Certification of Mailing?
A Certification of Mailing is a comprehensive legal document that Docsmit issues for every piece of mail you send. It...